Who we are
This Privacy Policy explains how Luxury Train Vacations ("we", "us", "our") collects, uses and protects your personal information when you use this website or contact us to enquire about or book the El Transcantábrico luxury train. You can reach us at travel@palacetours.com or 800-724-5120.
Information we collect
Enquiry details you provide — such as your name, email address, telephone number and the content of your message.
Booking details needed to process a reservation, handled through the secure reservation system.
Technical data collected automatically, such as IP address, browser type and pages viewed, via standard server logs.
How we use your information
To respond to your enquiries and provide the information you request.
To process and confirm your reservation with the train operator, and to provide pre-departure information.
To meet our legal, accounting and record-keeping obligations, and to maintain and improve this website.
How we share information
We share your information only as needed to fulfil your booking — for example with the train operator and payment providers — and where required by law. Luxury Train Vacations does not sell your personal information.
Cookies and analytics
This site uses only the cookies required for it to function and, where enabled, aggregate analytics that help us understand site usage without identifying you individually. You can control or block cookies through your browser settings.
Data retention and security
We keep personal information only for as long as necessary for the purposes described above or as required by law, and we apply reasonable safeguards to protect it.
Your rights
Depending on where you live (including under the EU/UK GDPR), you may have the right to access, correct, delete, restrict or object to the processing of your personal information, or to request a copy of it. To exercise these rights, contact us at travel@palacetours.com.
Other sites
This website may link to third-party sites, including the booking system and the train operator. We are not responsible for the privacy practices or content of those external sites.
Changes to this policy
We may update this Privacy Policy from time to time. The date below shows when it was last revised.