# Privacy Policy
**Effective Date:** December 23, 2025
**Last Updated:** December 23, 2025
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## Introduction
This website (“Site”) is owned and operated by **Palace Tours** (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Please read this Privacy Policy carefully. By using this Site, you agree to the collection and use of information in accordance with this policy.
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## Website Ownership and Information Sources
### Ownership
This website is owned and operated by **Palace Tours**.
### Information Sources
The information presented on this website regarding the Transcantábrico Gran Lujo train service is based on publicly available information from **RENFE (Red Nacional de los Ferrocarriles Españoles)** and Spanish Railways.
### Trademarks and Intellectual Property
Palace Tours does not claim any rights to trademarks, service marks, trade names, logos, or other intellectual property owned by RENFE, Spanish Railways, or any other third parties. All trademarks and registered trademarks appearing on this site are the property of their respective owners.
The Transcantábrico Gran Lujo service is operated by RENFE. Palace Tours acts as an information provider and booking facilitator based on publicly available information.
### Disclaimer
All route information, schedules, pricing, amenities, and service details are subject to change by RENFE and Spanish Railways. While we strive to maintain accurate and up-to-date information, Palace Tours makes no representations or warranties regarding the accuracy, completeness, or timeliness of the information provided on this website.
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## Information We Collect
### Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you:
– Submit an inquiry form
– Request information about the Transcantábrico Gran Lujo
– Subscribe to our newsletter
– Contact us via email or phone
– Make a booking inquiry
This information may include:
– Name
– Email address
– Phone number
– Mailing address
– Travel preferences
– Any other information you choose to provide
### Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device, including:
– IP address
– Browser type and version
– Operating system
– Referring website
– Pages viewed
– Time and date of visit
– Time spent on pages
We may use cookies and similar tracking technologies to collect this information.
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## How We Use Your Information
We may use the information we collect from you to:
– **Respond to inquiries:** Process and respond to your questions about the Transcantábrico Gran Lujo service
– **Facilitate bookings:** Assist you with booking inquiries and reservations
– **Send information:** Provide you with information about train schedules, routes, pricing, and availability
– **Improve our website:** Understand how visitors use our Site and improve user experience
– **Send marketing communications:** With your consent, send you promotional materials, newsletters, and updates about luxury train travel
– **Comply with legal obligations:** Meet legal and regulatory requirements
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## Sharing of Your Information
We may share your information in the following circumstances:
### With Service Providers
We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:
– RENFE and Spanish Railways for booking purposes
– Email service providers
– Website hosting providers
– Analytics providers
### With RENFE/Spanish Railways
When you make a booking inquiry, your information will be shared with RENFE and/or their authorized agents to process your reservation for the Transcantábrico Gran Lujo service.
### Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
### Business Transfers
If Palace Tours is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
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## Cookies and Tracking Technologies
### What Are Cookies?
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.
### How We Use Cookies
We use cookies to:
– Remember your preferences
– Understand how you use our website
– Improve website functionality
– Analyze website traffic
### Types of Cookies We Use
– **Essential Cookies:** Necessary for the website to function properly
– **Analytics Cookies:** Help us understand how visitors interact with our website
– **Functionality Cookies:** Remember your preferences and settings
– **Marketing Cookies:** Track your visit across websites to display relevant advertisements
### Managing Cookies
You can set your browser to refuse all or some browser cookies. If you disable cookies, some parts of this website may not function properly.
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## Third-Party Links
Our website may contain links to third-party websites, including:
– RENFE official website
– Spanish Railways booking systems
– Social media platforms
– Partner travel websites
We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
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## Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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## Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
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## Your Rights
Depending on your location, you may have the following rights regarding your personal information:
### Access and Correction
You have the right to access and update your personal information.
### Deletion
You have the right to request deletion of your personal information, subject to certain exceptions.
### Objection
You have the right to object to our processing of your personal information.
### Restriction
You have the right to request restriction of processing of your personal information.
### Data Portability
You have the right to receive your personal information in a structured, commonly used format.
### Withdrawal of Consent
If we process your information based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided below.
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## Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
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## International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.
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## Email Communications
### Marketing Emails
If you have subscribed to our newsletter or marketing communications, you may opt out at any time by:
– Clicking the “unsubscribe” link in our emails
– Contacting us directly
– Updating your email preferences
### Transactional Emails
Even if you opt out of marketing communications, we may still send you transactional emails related to your inquiries or bookings.
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## Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
– Posting the new Privacy Policy on this page
– Updating the “Last Updated” date at the top of this Privacy Policy
– Sending you an email notification (for material changes)
We encourage you to review this Privacy Policy periodically for any changes.
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## California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
– The right to know what personal information we collect
– The right to delete personal information
– The right to opt-out of the sale of personal information (we do not sell personal information)
– The right to non-discrimination
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## European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:
– Right to access your personal data
– Right to rectification of inaccurate data
– Right to erasure (“right to be forgotten”)
– Right to restrict processing
– Right to data portability
– Right to object to processing
– Right to withdraw consent
You also have the right to lodge a complaint with a supervisory authority.
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## Contact Us
If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
**Palace Tours**
**Email:** [travel@palacetours.com]
**Phone:** 786-408-0610
**Mailing Address:**
500 S Federal Hwy. Hallandale Beach FL 33008
**For inquiries regarding RENFE services:**
Please contact RENFE directly or visit their official website.
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## Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
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## Additional Information Sources
For official information about the Transcantábrico Gran Lujo service, including:
– Current schedules and routes
– Official pricing
– Booking terms and conditions
– Service standards
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**Note:** This Privacy Policy applies solely to information collected by this website. It does not apply to information collected by RENFE, Spanish Railways, or any other third parties, even if accessed through our website.
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*Last reviewed and updated: December 23, 2025*